In which we are reminded to be careful about “sharing our experience” when asked until we understand the details, no matter how tempting.
“Yeah, we’re already doing that…”
I spoke at a banking industry conference last week. During one of the breaks, I chatted with a conference participant; after a bit, he described a cross-selling sales challenge with his sales team. Interested, I said, “Interesting… tell me more about that.”
He went on for a bit, then asked, “What strategies have you seen other banks use to increase their cross sells?”
Without much hesitation, the “Oh, gosh, I’d love to be helpful” voice came out of my mouth. “Well,” I said, “two strategies we’ve seen work well in settings like yours are (strategy A) and (strategy B).”
I received the summary dismissal I deserved for my careless response: “Yeah, we’re already doing that.”
(In other words: “You haven’t told me anything I don’t already know” and “Unless you have something better than that, pal, I’m moving on.”)