Tag Archive: bank

Sales Thought – Effort and Results

In which we consider the advantages of introducing ourselves as our benefit rather than as our job description.

Each time I sat in his office,  his small bronzed desk plaque hissed at me, “Do not confuse effort with results.”  30 inches distant,  securely bolted, passive, dead center, front.   Whatever the topic, the plaque stripped the varnish away. “Let’s look… at what you’ve  d o n e.”
 
Segue to… a business gathering. You’re mingling with others. Someone turns to you and says, “Hello, I’m Fred Smith from Amoximated Company.  What do you do?”  You don’t know Fred, you don’t know what’s important to him or what he’s listening for. How do you respond?
 
With a result.  The desk plaque’s legacy.  You could say:
 
 
 (1) “Hello. Fred, I’m a senior relationship manageer at ABC Company based here in the city. I manage our major account relationships in the consumer packaging industry. I work with a team of people who bring expertise from several important financial and technical disciplines to help our clients manufacture more efficiently.”
 
or..
 
 (2) “Hello, Fred.  I work at ABC Company. I help consumer packaging companies reduce manufacturing costs five to ten percent.
 
 
The first one is an “EFFORT” description — a job title and job description, bland, passive, pablum. The second one is a RESULT – crisp, unapologetic, provocative. If Fred wants more discussion, the starting line is bold and clear.     He’s likely to ask, “How do you do that?”
 
Listen, next time you’re mixing with others. What do you hear? Effort or results?  “I sell office equipment. I’m a corporate banker. I’m an asset manager. I sell ball bearings.  I’m a senior accountant at Knight and Day.”  It’s all “effort” and job description. 
 
To stand out, focus on your results. The benefit statements of you. And, if you can’t prove quantitative results, focus on how you help others achieve them.  For example:  The qualitative result,  “I help business owners operate their companies more efficiently,” is stronger than the job description, “I’m a branch manager” or “I’m a Business Banker.”
 
Do not confuse them with your effort or your job title.  Focus on your results.

by Nick Miller of Clarity Advantage

Toronto Seeks Role As North American Centre For Islamic Finance

by Jeffrey S. Graham, Tyler Hodgson and Gar Knutson of Borden Ladner Gervais LLP

Toronto is the financial services capital of Canada and one of North America’s premier financial centres. One of the most rapidly growing segments of the international financial services sector is Islamic finance. Recognizing this trend, a number of other financial centres are positioning themselves as global centres for Islamic Finance, including London, England, Dubai, UAE, Bahrain and Kuala Lumpur, Malaysia.

The City of Toronto and its financial cluster developed a unique public-private partnership called the Toronto Financial Services Alliance (TFSA). The mandate of TFSA is to enhance and promote the competitiveness of Toronto as a premier international financial centre. One of the ways to do this is to build leading hubs of expertise in defined areas. With a prominent and growing Canadian Muslim community and strong and innovative financial sector, there is every reason to believe that Toronto could emerge as a North American centre for Islamic finance. Exploring the opportunities that exist in this developing segment is consistent with the TFSA’s mandate and in 2009 the TFSA created an Islamic Finance Working Group (IFWG).

Recently the IFWG delivered to the TFSA its initial report entitled Making Toronto the North American Centre for Islamic Finance: Challenges and Opportunities. The report provides an overview of Islamic finance activity in Toronto and Canada, identifies tax, regulatory and legal issues that need to be addressed to ensure the growth of Islamic finance in Toronto and Canada. In addition, the report proposes a series of next steps:

  • helping members of the Islamic community to network within the conventional Canadian financial system;
  • clarifying the regulatory environment relevant to products and services compliant with Islamic commercial law;
  • working with the new Centre of Excellence in Financial Services Education to build linkages with other countries where Islamic Finance is well established to facilitate in Toronto educational and awareness building initiatives;
  • partnering with Canadian governments to increase the level of foreign direct investment from the Gulf region;
  • a series of technical working papers are proposed on the following topics: Education, Retail Markets and Sukuks (Corporate and Sovereign).

Sales Thought – Creaky Knees

In which we revisit the importance of looking at the whole picture even when someone says, “it hurts …right … here.”  
 
Youthful excess and advancing age have led to creaky joints. From time to time, I seek help from physical therapists, trainers, and physicians. 
 
I went to see a new provider last week. Our interview began with, ”What has brought you here?”

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Avoid Banking Class Actions

by James D. McAuley of KPMG LLP

It is not surprising that Canadian banks continue to be popular targets for class action lawsuits. Not only are Canadian banks among the world’s largest and most profitable corporations, but they also provide most of the population with a set of essential and complex services.

In the absence of readily available statistics to measure industry exposure to class actions in Canada, KPMG embarked on a research project of its own. Our investigation found that Canadian banks currently face at least 81 class actions.1 The amounts claimed, where reported, amount to almost $4.9 billion. When this known amount is extrapolated to include actions with no reported financial claim,2 the total estimated claims swell to between $8.8 billion and $12.4 billion.3

It is important to remember that the ultimate liability of banks to class actions will most likely be significantly less than the aggregate amounts claimed. However, the costs of settlement are substantial, and significant operating costs are also incurred to defend class actions. Perhaps one of the greatest concerns in the process is damage to the bank’s reputation. It is common for the announcement, progress, and settlement of class actions to be

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Canadian Housing Starts – Stop, by Stewart Hall, HSBC

[Eric's note: Although this note, like all of Stewart's, are archived elsewhere on this site, I had to give this one it's own post after reading the last sentence.] 

May housing starts decline by -6.3% month-over-month.

Canadian housing starts come to a stop in May, with the rate of construction slowing to 189.1K units on an annualized basis. This is well back of April’s rate of construction at 201.7K. Market expectations had been looking for 202.0K, while our own pessimistic forecast was looking for 192K.

In producing the forecast we had leaned heavily upon the April building permits data from last week. Numbers that reflected some significant softening up in builder intentions with approved units for construction down -8.2%m/m in the multi family dwelling category. Equally soft was the -6.4%m/m decline in the number of approved units in the single family dwelling category. Overall, housing starts are down -6.3% from the previous month.

Underneath the headline softness, despite a decline of nearly 6K in the mutli family unit category, starts at 92.8K is still reflective of heightened levels of activity. By contrast, the bulk of the headline softness was borne by the single family category which fell by 12K to a rather depressed pace of activity of 72.4K units. On the upside, rural starts bounded back, rising from a depressed 19.2K to 23.9K units.

Overall, the picture on the housing market, whether we are talking about the new build or the existing home category, the expectations going forward into the second half of 2010 and 2011 are for reduced levels of activity coming down from the historical highs that have been reached. A moderation/slowing in the pace of activity that will be led by higher financing costs, changes to the funding and financing formulas for mortgages and changes in the tax structure in Ontario and BC which host two of Canada’s most active housing markets.

In keeping with this theme of slowing activity for the housing market, the Canada Housing Trust (CHT) indicated that they may sell 15% less debt this year as fewer mortgages are expected to be raised and funded.

One way of thinking about the less pronounced decline in the mutli family category is from a cyclical standpoint. Although early on into the business cycle, Canada has a housing market that is already deep into its cycle. Given that home prices are at historically high levels, along with changes in the funding models that will raise the barrier to entry into home ownership, builder interest may very well be favoring multi family unit construction as higher overall costs force consumer demand into the multi family category that tends to come in at lower pricing points than is the case for single family residences.

None the less, the Bank of Canada and fiscal agents together have drawn a deep breath which, when exhaled, will invariably blow some of that froth off the housing market mug.

The $0 Marketing Plan

by Kristen Luke

Many solo practitioners find themselves in a difficult quandary – they need to market their businesses, but they don’t have budget to do so. Instead of finding ways to market on a dime, they will throw up their hands and just hope that business will magically appear. What they don’t know is that an effective marketing plan doesn’t necessarily require deep pockets. Some of the most successful marketers spend very little money on marketing but instead spend significant time on building relationships and educating their audience. For those advisors who don’t have money to spend on marketing, here are five suggestions on what you can do to market your business.

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Weekly Sales Thought – Moving Target

In which we are reminded to clear time-wasters from our client lists and project lists in order to create capacity to grow.
 
Consistent readers of this column will recall that Clarity has moved headquarters to a new location, closer to civilization and dangerous moving objects like trains that did not appear in the previous location. While the physical move happened several weeks ago, the “moving process” is still active.
 
Why? I have a love-hate relationship with moving. The part I hate most about moving

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Weekly Sales Thought: Distracted

In which we’re reminded of the value of periodically reviewing our clients and accounts.     

[...]

In the old days, West Concord Village was called “the Junction” because four rail lines intersected here. The one remaining line now carries commuter rail traffic from Fitchburg inbound to Boston and from Boston outbound to Fitchburg, stopping at the West Concord station, 100 yards down the tracks that run close behind Clarity’s offices.   
 
Eager for an afternoon stroll and a bite of something tasty from a store on the other side of the tracks, I ambled down the path from our offices toward the rail crossing at the train station, tracks to my immediate left, cell phone to my left ear, talking to a colleague, watching the commuter train from Boston coming toward me into the West Concord station.
 
As commuters poured from the rumbling and now motionless outbound train, I reached the rail crossing. Road and sidewalk barriers were down, stopping automobile and pedestrian traffic, but the train had stopped short of them to my right.  The coast was clear! My goodies awaited me, a mere 30 yards across the tracks.
 
Still engaged in my cell phone conversation, I turned left around the pedestrian barrier to cross the tracks and …. BOOP – BOOP – BOOP … a train horn from my left!! Startled, I snapped my head to my left,  and spotted the inbound train from Fitchburg three heart-beats away, rolling directly at me. My left foot was 3 feet from the tracks.

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For your clients: Code of Conduct for Credit and Debit Card Industry in Canada

By Dawn Jetten, John W. Teolis, and Jacqueline D. Shinfield of Blake, Cassels & Graydon LLP

On April 16, 2010, the federal government released the new “voluntary” Code of Conduct for the Credit and Debit Card Industry in Canada (the Code). The Code was created to address the concerns of merchants regarding some of the business practices of credit and debit card networks, issuers and acquirers. Although the Code resulted from extensive consultations with both merchant and consumer associations, it is evident from reviewing the Code that merchants are the primary beneficiaries.

The stated purpose of the new Code is to:

  • ensure that merchants are fully aware of the costs associated with accepting credit and debit card payments, thereby allowing merchants to reasonably forecast their monthly costs related to accepting such payments;
  • provide merchants with increased pricing flexibility to encourage consumers to choose the lowest-cost payment option; and
  • allow merchants to freely choose which payment options they will accept.

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Weekly Sales Thought: Problem First

In which we emphasize the importance of articulating the value of a solution before we introduce the idea of the solution.    

One of my friends is a senior engineer for a computer company. His team makes VERY snappy gear. He once said to me: “When introducing a computer command, a computer language feature, or a piece of computer hardware to someone, we find the conversation goes better if we first describe the problem it was designed to solve.”
 
Sales translation: “When introducing our product or services to clients or prospects, conversations go better if we first describe the dollar or time magnitude of the problem we are trying to solve, and then describe the dollar or time benefit of our product or service, then describe the solution.”   So: Problem, benefit, solution.  PBS.

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On the April Bank of Canada Monetary Policy Report

by Stewart Hall, HSBC

Risks, rewards, remarks, response

Market and forecaster sentiment alike was largely cemented earlier in the week with the release of the BoC’s post meeting statement on Tuesday. The collective catalyst – a ceremonious dropping of the BoC’s conditional pledge to hold rates at 0.25% through to the end of Q2/10 – pulled to the fore, a June rate hike scenario. While the Governor will emphasize that nothing is preordained, the impact of the act of removing of the conditional rates pledge was to focus the various elements of Canadian monetary opinion into a fairly narrow beam of expectations.

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Weekly sales thought – Sales as Performance

In which we are reminded that people frequently make decisions, first, based on feelings, then based on facts.    

During a heated discussion recently, one of our colleagues growled, ”Facts don’t count.”  At the time, I thought, “What an IDIOT!  Of COURSE facts count. This is a BUSINESS we’re talking about.”   But… what if facts DON’T count as much any more? What would that mean for how we sell?
 
It’s what another friend refers to as “the Mary Kay” effect (as in Mary Kay cosmetics). Features and benefits are replaced by feelings and anecdotes.

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BoC Senior Loan Officer and Business Outlook Surveys for Q1 2010 by Stewart Hall, HSBC

Bank of Canada business outlook survey

by Stewart Hall, HSBC

A little something for everyone

Both the Q1/10 business outlook survey and the senior loan officer survey were largely as was expected. The headline future sales sentiment index remained strong at 44.0 vs. although somewhat softer than the previous quarter’s 49.0 as the initial flush of economic recovery begins to fade. And while inflation expectations drifted higher in the first quarter of 2010, conversely, the index of capacity constraints remained benign.

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Weekly sales thought – No Argument

In which we learn to set context with past – present – future questions  when a client or prospect asks for product information.

I was at a banking  industry trade show two weeks ago. In the exhibit room, a prospective customer approached a vendor booth. After smiles and handshakes,

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Stewart Hall, HSBC, on upcoming Bank of Canada Senior Loan Officer Survey

This coming Monday, April 12, the Bank of Canada will release the results of its Q1 2010 Senior Loan Officer Survey. Here are Stewart Hall’s comments on what he expects these results to be and a little background, taken from

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